Terms of service.

Last updated: 1 January 2026

1. Agreement to terms

By accessing or using DPO CRM (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Definitions

• "Service" means the DPO CRM software platform provided by DPO CRM Ltd.
• "Customer" means the entity or individual who has registered for an account.
• "User" means an individual authorised to access the Service via a Customer's account.
• "Customer Data" means any data you upload, store, or process through the Service.

3. Accounts

You must provide accurate, complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

4. Subscription & payment

Billing

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or expressly stated in these Terms.

Free trials

We may offer free trials at our discretion. At the end of a trial period, your account will be automatically converted to a paid subscription unless you cancel.

Price changes

We may modify our pricing with at least 30 days' notice. Existing subscribers will be notified by email.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

5. Acceptable use

You agree not to:

• Use the Service for any illegal purpose or in violation of any law
• Send unsolicited communications (spam) through the Service
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or its servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to store or transmit malicious code

6. Customer Data

You retain all rights to your Customer Data. You grant us a limited license to use your data solely to provide and improve the Service. We will not access your data except as necessary to operate the Service or as required by law.

7. Intellectual property

The Service, including its software, design, and content, is owned by DPO CRM Ltd. and protected by intellectual property laws. You receive a limited, non-exclusive license to use the Service in accordance with these Terms.

8. Service availability

We aim to provide 99.9% uptime, but we do not guarantee uninterrupted service. Scheduled maintenance and unforeseen outages may occur. Enterprise customers may have separate SLA agreements.

9. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may close your account at any time. Upon termination, your access will cease and your data will be deleted in accordance with our Privacy Policy.

10. Limitation of liability

To the maximum extent permitted by law, DPO CRM Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our total liability shall not exceed the amounts paid by you in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless DPO CRM Ltd. from any claims arising from your use of the Service, your Customer Data, or your violation of these Terms.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of London, United Kingdom.

13. Changes to these terms

We may modify these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance.

14. Contact